Frequently Asked Questions
Getting started
How do I choose the right template?
Start by thinking about the type of website you want to create. Browse templates by category and focus on finding a structure that matches your content and goals. Colors, fonts, images, and layouts can all be customized later.
What's included with a template?
Each template includes the pages, sections, styles, and functionality shown in the live preview. Some templates may also include additional resources, which will be listed on the template page.
Do I need design experience?
No. Templates are designed to help you start with a solid foundation. If you can edit text, replace images, and make basic adjustments, you'll be able to customize most templates without design experience.
Customization
Can I change colors and fonts?
Yes. Colors, fonts, images, and other visual styles can be customized directly within the platform the template was built for.
Can I add or remove sections?
Yes. You can remove sections you don't need, duplicate existing ones, or create new sections to better fit your content and goals.
Can I create new pages?
Yes. Templates provide a starting structure, but you're free to add as many pages as needed for your website.
Can I use my own images and content?
Yes. Every template includes placeholder content, images, and examples to help you get started, but you're free to replace them with your own text, photos, videos, branding, and business information. If you'd like to launch as quickly as possible, you can simply update the essential information and publish.
How difficult is it to customize?
Most customizations are straightforward and don't require design experience. If you're comfortable editing text, replacing images, and making basic style changes, you'll be able to customize most templates with ease.
Will I get help to customize the template?
We provide basic support for all templates, including help with updating images, text, or other small edits. However, advanced customization—like creating new sections, adding pages, or making major layout changes—falls outside of basic support and isn’t included.
Platforms
Which platform is easier for beginners?
If you're looking for the simplest editing experience, Framer is generally easier to learn and manage. Webflow offers more flexibility and control, but it can take a little longer to get comfortable with.
What's the difference between Webflow and Framer?
Both platforms allow you to build and manage professional websites without coding. Framer focuses on simplicity and speed, while Webflow provides more advanced customization options and greater control over how your website is structured.
Can I use a Webflow template in Framer?
No. Templates can only be used on the platform they were built for. Webflow templates work in Webflow, and Framer templates work in Framer.
Can I switch platforms later?
Yes, but templates cannot be transferred between platforms. If you decide to move from Webflow to Framer, or vice versa, you'll need to rebuild the website or start from a template designed for that platform.
Support
What does support include?
Support covers questions related to the template itself, including content updates, images, styles, setup, and general customization guidance. Support does not include custom design work, development services, or major modifications to the template.
How do I contact support?
The best way to get help is through the Support page. You can also reach out directly at hi@template.supply. When contacting support, please include details about the issue and any relevant screenshots.
Do you offer customizations?
No. Template Supply focuses on providing templates and support for using them. Custom design, development, and implementation services are not currently offered.
How long does it take to get a response?
Most support requests receive a response within 1–2 business days. Response times may vary depending on the volume and complexity of requests.
Licensing & usage
Can I use the template for client work?
Yes. Templates can be used for client projects, provided a valid license is purchased for each website where the template is used.
Can I use it on multiple websites?
No. Each template license is valid for a single website. If you'd like to use the same template on multiple websites, an additional license is required for each project.
Can I resell the template?
No. Templates may not be resold, redistributed, shared, sublicensed, or offered as part of another product, whether modified or unmodified.
What license is included?
Paid templates include a Single-Use License, which allows you to use the template on one personal, business, or client website. Free templates can be used for personal and commercial projects but may not be resold or redistributed. For complete details, please refer to the License page.
Purchases & refunds
Do you offer refunds?
As these are digital products, we do not offer refunds. Once a template is purchased, it cannot be returned. We recommend reviewing the product details and any available previews carefully before making a purchase.
What payment methods are accepted?
Payments are securely processed through Polar. Available payment methods may vary by country but typically include major credit and debit cards, along with other locally supported payment options.
How do I access my purchase?
After checkout, you'll be redirected directly to your purchase page where you can access your template immediately. You'll also receive an email with a purchase link, and you can access all of your purchases at any time through the Sign In button in the navigation bar.
What happens after checkout?
Once payment is confirmed, you'll be redirected to your order page where you can access your template immediately. You'll also receive an email confirmation from Polar containing your purchase details and access information.
Frequently Asked Questions
Getting started
How do I choose the right template?
Start by thinking about the type of website you want to create. Browse templates by category and focus on finding a structure that matches your content and goals. Colors, fonts, images, and layouts can all be customized later.
What's included with a template?
Each template includes the pages, sections, styles, and functionality shown in the live preview. Some templates may also include additional resources, which will be listed on the template page.
Do I need design experience?
No. Templates are designed to help you start with a solid foundation. If you can edit text, replace images, and make basic adjustments, you'll be able to customize most templates without design experience.
Customization
Can I change colors and fonts?
Yes. Colors, fonts, images, and other visual styles can be customized directly within the platform the template was built for.
Can I add or remove sections?
Yes. You can remove sections you don't need, duplicate existing ones, or create new sections to better fit your content and goals.
Can I create new pages?
Yes. Templates provide a starting structure, but you're free to add as many pages as needed for your website.
Can I use my own images and content?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
How difficult is it to customize?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Will I get help to customize the template?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Platforms
Which platform is easier for beginners?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
What's the difference between Webflow and Framer?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Can I use a Webflow template in Framer?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
Can I switch platforms later?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Support
What does support include?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
How do I contact support?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Do you offer customizations?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
How long does it take to get a response?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Licensing & usage
Can I use the template for client work?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Can I use it on multiple websites?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Can I resell the template?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
What license is included?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Purchases & refunds
Do you offer refunds?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
What payment methods are accepted?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
How do I access my purchase?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
What happens after checkout?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Frequently Asked Questions
Getting started
How do I choose the right template?
Start by thinking about the type of website you want to create. Browse templates by category and focus on finding a structure that matches your content and goals. Colors, fonts, images, and layouts can all be customized later.
What's included with a template?
Each template includes the pages, sections, styles, and functionality shown in the live preview. Some templates may also include additional resources, which will be listed on the template page.
Do I need design experience?
No. Templates are designed to help you start with a solid foundation. If you can edit text, replace images, and make basic adjustments, you'll be able to customize most templates without design experience.
Customization
Can I change colors and fonts?
Yes. Colors, fonts, images, and other visual styles can be customized directly within the platform the template was built for.
Can I add or remove sections?
Yes. You can remove sections you don't need, duplicate existing ones, or create new sections to better fit your content and goals.
Can I create new pages?
Yes. Templates provide a starting structure, but you're free to add as many pages as needed for your website.
Can I use my own images and content?
Yes. Every template includes placeholder content, images, and examples to help you get started, but you're free to replace them with your own text, photos, videos, branding, and business information. If you'd like to launch as quickly as possible, you can simply update the essential information and publish.
How difficult is it to customize?
Most customizations are straightforward and don't require design experience. If you're comfortable editing text, replacing images, and making basic style changes, you'll be able to customize most templates with ease.
Will I get help to customize the template?
We provide basic support for all templates, including help with updating images, text, or other small edits. However, advanced customization—like creating new sections, adding pages, or making major layout changes—falls outside of basic support and isn’t included.
Platforms
Which platform is easier for beginners?
If you're looking for the simplest editing experience, Framer is generally easier to learn and manage. Webflow offers more flexibility and control, but it can take a little longer to get comfortable with.
What's the difference between Webflow and Framer?
Both platforms allow you to build and manage professional websites without coding. Framer focuses on simplicity and speed, while Webflow provides more advanced customization options and greater control over how your website is structured.
Can I use a Webflow template in Framer?
No. Templates can only be used on the platform they were built for. Webflow templates work in Webflow, and Framer templates work in Framer.
Can I switch platforms later?
Yes, but templates cannot be transferred between platforms. If you decide to move from Webflow to Framer, or vice versa, you'll need to rebuild the website or start from a template designed for that platform.
Support
What does support include?
Support covers questions related to the template itself, including content updates, images, styles, setup, and general customization guidance. Support does not include custom design work, development services, or major modifications to the template.
How do I contact support?
The best way to get help is through the Support page. You can also reach out directly at hi@template.supply. When contacting support, please include details about the issue and any relevant screenshots.
Do you offer customizations?
No. Template Supply focuses on providing templates and support for using them. Custom design, development, and implementation services are not currently offered.
How long does it take to get a response?
Most support requests receive a response within 1–2 business days. Response times may vary depending on the volume and complexity of requests.
Licensing & usage
Can I use the template for client work?
Yes. Templates can be used for client projects, provided a valid license is purchased for each website where the template is used.
Can I use it on multiple websites?
No. Each template license is valid for a single website. If you'd like to use the same template on multiple websites, an additional license is required for each project.
Can I resell the template?
No. Templates may not be resold, redistributed, shared, sublicensed, or offered as part of another product, whether modified or unmodified.
What license is included?
Paid templates include a Single-Use License, which allows you to use the template on one personal, business, or client website. Free templates can be used for personal and commercial projects but may not be resold or redistributed. For complete details, please refer to the License page.
Purchases & refunds
Do you offer refunds?
As these are digital products, we do not offer refunds. Once a template is purchased, it cannot be returned. We recommend reviewing the product details and any available previews carefully before making a purchase.
What payment methods are accepted?
Payments are securely processed through Polar. Available payment methods may vary by country but typically include major credit and debit cards, along with other locally supported payment options.
How do I access my purchase?
After checkout, you'll be redirected directly to your purchase page where you can access your template immediately. You'll also receive an email with a purchase link, and you can access all of your purchases at any time through the Sign In button in the navigation bar.
What happens after checkout?
Once payment is confirmed, you'll be redirected to your order page where you can access your template immediately. You'll also receive an email confirmation from Polar containing your purchase details and access information.
Still have questions?
Send me a message and I'll get back to you asap.
